UPDATE: If you’re reading this then you’re reading me from the new host. Crossing fingers this works out better. (I could cleary see there was something wrong with HostIcan just in trying to do the move. For starters it took my site down just taking a backup of my site. As well it would not let me pull down a full backup of my database, and just reviewing the database to double check which lines it had decided to skip when trying to run the download, took the site down (meanwhile the new host had no problems with that). I have noticed a few “timeouts” - hopefully that’s something that will work itself out. /sigh
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I am SO SORRY. To anyone who followed my advice and signed up with HostICan - I’m sorry. I’m SO SORRY. A million times over. As well, I am SO SORRY that I am hosted with them. If nothing else it was a huge learning experience on what to check on with a host provider.
When I first switched to them I thought they were great. I loved them. Well… the honeymoon is DEFINITELY over!!
You may have noticed that sometimes when you come to my site a “warning” of sorts is up that says I’m using too much “CPU/Memory” on their servers. NEVER. NOT ONCE on any host did I over use too much CPU/Memory - certainly not on a regular day to day basis. And anytime I might have had a script that I was running, the host helped me pinpoint which script was causing the problem. (I’m haven’t put anything new like that on my sites for a long time). (This didn’t even happen the time that my site got slashdotted.)
Despite saying this on their website:
SERVICE GUARANTEE:
We guarantee that we’ll provide quality service:
* 99.9% Uptime Guarantee
* 24/7/365 Phone & Email Support
* Your satisfaction or your money back. (emphasis mine)
(Which, by the way, is NOT under the heading “30-day money back guarantee”) they still say they will not give me a refund / pro-rated or otherwise. (I paid for two-years up front when I signed up with them - and did so thinking that I would be able to get a refund (LIKE THEIR SITE SAYS) should things not work out.) So now I’ll be calling my credit card company to dispute the charge - and hopefully switch to a new host as soon as possible.
Ugh.
This by the way is the letter I’m sending my credit card company:
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