it is great shopping cart

I did buy it as it looked great…however like you said Support is really lacking.
Some of the "features" don't really work. I've been trying to go live for like 3 months and finally just gave up. You can see my posts on their forum.

It's not worth it when there are other carts available that work better and provide better support.

I know, I know it's a pain in the arse, but when you think about wrestling with SunShop for the rest of your ecommerce life you're better off with another solution. CS-Cart and Pinnacle Carts are my choices.

Good Luck,
WebGuy

[NOTE FROM THE BLOG AUTHOR: This looks a lot like someone pretending to offer a review of a cart - but who is actually from the company itself - as the link from their Comment Author name is to the cart itself. I usually delete comments like this because they smell like spam to me - but I'm letting this one go through so those interested can check out the cart (seems to be missing features for my taste, but maybe that's just me). A note to other programmers out there - if you want to talk about your cart, be honest about it. Come out and say, Hey I've just made this cart that maybe some of you can use - instead of pretending to be an un-related un-biased reviewer.]

With over 4k products in our store at rpmmachine.com generating html just hangs for hours. The makers, turnkey, who have awful customer support of simular comparision (always on hold 90+ min and then disconnected 9 out of 10 times), said sunshop generates html pages on all products (thus it hangs) when you even add one product. You can imagine now 4,000 products and we have over 11k engine kits we our trying to enter in the shopping cart.

Turnkey first said get a faster server, then a semi-dedicated server should work, then dedicated server. Then they said upgrade sunshop 3.5 to 4.x should fix the problem. Which we did and paid them for the upgrade. The shopping cart was down for 2+ weeks and we lost over $25k sales net (we normally get 35k hits a day as well), in addition our site was incomplete and the upgrade was not successful after they tried to do it multiple times. Finally we decided to cut our losses and revert back.

Same problem again as we wait hour and upon hours. Paramount Internet's support has helped us throught this nightmare contacting them and pursuing them to help- not to mention reprogramming the mess they made and uninstalling back to the old version, thank goodness! Any suggestions on getting this frozen generating HTML?

Jeff